Effective Date: August 7, 2026
Brand: Truestco

This policy outlines our shipping, delivery, return, exchange, and warranty terms for all Truestco furniture products. By placing an order, you acknowledge and agree to the terms below.


1. Shipping & Delivery
Production Lead Time
- All furniture is made-to-order. Standard production takes approximately 4–8 weeks from order confirmation, depending on product type and material availability.
- You will receive a production update and tracking notification once your order ships.

Delivery Service
- Large furniture items are delivered via white-glove service within the contiguous United States. This includes:
- Inside delivery to your room of choice
- Full assembly of the product
- Removal of all packaging materials and debris
- Delivery to Alaska, Hawaii, U.S. territories, and international locations may be available upon request with additional shipping charges.

Delivery Scheduling
- The carrier will contact you in advance to schedule a delivery appointment during standard business hours.
- An adult 18 years or older must be present at the delivery address to accept and inspect the shipment.
- If you miss a scheduled delivery or are unavailable without prior notice, additional redelivery fees may apply.

Shipping Costs
- Shipping and white-glove delivery fees are calculated at checkout based on your location and product size.
- We do not inflate shipping costs; pricing reflects actual carrier and logistics expenses, in line with our transparent pricing commitment.

2. Delivery Inspection & Damage Claims
- You must inspect all items thoroughly at the time of delivery, before signing the delivery receipt.
- If you notice damage, defects, or missing parts, note all issues on the delivery receipt and take clear photos immediately.
- For concealed damage discovered after delivery, you must notify us within 24 hours of delivery with supporting photos. Claims submitted after this window may not be accepted.
- Upon verification of damage, we will resolve the issue at our discretion through repair, replacement parts, product replacement, or a full refund.

3. Returns & Exchanges
Standard Non-Custom Products
- Eligible non-custom, standard products may be returned within 30 days of delivery.
- Returned items must be in new, unused condition, in their original packaging, and free of damage or wear.
- Return shipping costs are the responsibility of the customer. A restocking fee of up to 15% may apply to cover inspection and repackaging costs.
- Refunds will be processed to your original payment method within 7–10 business days after we receive and inspect the returned item.

Custom & Made-to-Order Products
- All custom-sized, custom-finished, and made-to-order furniture items are final sale and cannot be returned, exchanged, or canceled once production has begun.
- This policy applies because custom products are manufactured exclusively to your specifications and cannot be resold.
- If a custom product arrives with manufacturing defects or damage, our warranty and damage claim terms apply, and we will resolve the issue through repair or replacement.

4. 10-Year Structural Warranty
What Is Covered
- Truestco warrants all hardwood furniture frames, 8-way hand-tied spring systems, and core structural components to be free from defects in materials and workmanship for a period of 10 years from the original date of purchase.
- If a structural defect is found under normal residential use, we will repair or replace the defective component at no cost to you, at our discretion.

What Is Not Covered
- Normal wear and tear, including fabric pilling, cushion softening, wood grain variations, and minor finish changes from aging.
- Damage caused by accident, misuse, abuse, improper assembly, self-modification, commercial use, or exposure to extreme weather/humidity.
- Consumable components: foam cushions, upholstery fabrics, leather, hardware, and finishes are covered by a 1-year limited warranty.

How to File a Warranty Claim
- Contact our support team at support@truestco.com with your order number, a description of the issue, and clear photos of the defect.
- We will review your claim and guide you through the next steps, which may include on-site repair, replacement parts, or product replacement.
- The warranty is valid for the original purchaser only and is non-transferable.

5. Order Cancellations
- You may cancel your order for a full refund within 24 hours of purchase, before production begins.
- If production has already started, cancellation is not available for custom made-to-order items. For standard items, cancellation may be subject to a fee to cover incurred material and labor costs.
- Once an order has shipped, it cannot be canceled. Refusal of delivery without prior approval will be treated as a return and subject to standard return policies.

6. Contact Us
For shipping, return, or warranty inquiries, reach our support team at:
- Email: support@truestco.com
- Response time: 1–2 business days