Customization Process
Every custom order is engineered, documented, tracked, and verified before it leaves production.
Reference Approved
Scope, dimensions, material direction, and use case are confirmed before release.
Specs Locked
Final selections and tolerance expectations are recorded before production starts.
Production Tracked
Each piece follows a dedicated traveler with process notes and QC checkpoints.
QC Archived
Photos, batch details, final checks, and after-service records are retained.
No.
Stage
Production Standard
Record
01
Order & Reference Validation
Dimensions, reference intent, material direction, finish requirements, delivery access, and special structural conditions are reviewed before production release.
Approved reference, measurement notes, room or access constraints, and customer-specific requirements.
02
Specification Lock-In
Final dimensions, material selections, finish direction, hardware, cushion fill, upholstery details, and tolerance expectations are confirmed before work begins.
Locked specification sheet. Any change after this stage requires review and written confirmation.
03
Engineering Review
Load-bearing structure, joinery method, panel thickness, seat depth, arm height, base support, motion hardware, and installation constraints are checked for build feasibility.
Engineering notes, structural risk points, special reinforcement requirements, and production release decision.
04
Production Release & Tracking
Each custom piece receives a dedicated production traveler with approved specifications, custom notes, sequence requirements, and required QC checkpoints.
Order traveler, station sign-offs, exception notes, and process photos where required.
05
Material & Finish Confirmation
Wood species, veneer direction, fabric or leather batch, finish system, hardware tone, and visible material matching are reviewed before cutting, upholstery, or finishing starts.
Material batch, color or finish direction, visible grain or textile matching notes, and supplier documentation when applicable.
06
In-Process Quality Control
Critical checkpoints are verified during cutting, frame assembly, sanding, finishing, upholstery, hardware installation, and pre-assembly.
Checkpoint approvals, rework notes, fit corrections, surface checks, and unresolved issue escalation.
07
Pre-Assembly & Fit Check
Custom-sized, modular, or irregular pieces are dry-fitted or pre-assembled where required to confirm alignment, proportion, hardware fit, gap consistency, and structural stability.
Pre-assembly photos, alignment notes, gap review, hardware-fit confirmation, and packing-disassembly sequence.
08
Final Inspection & Archive
The finished piece is checked for dimensions, surface quality, comfort, function, stability, packaging protection, and customer-specific requirements.
Final QC photos, approved specifications, batch details, packaging notes, and after-service reference archive.
Note: Custom production records are retained for after-service review, repeat orders, replacement parts, and future specification checks.
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